What our customers say about us.....

Gamma 29/04/20024 Google

Just bought a Renault Clio from Steve. We reserved online and had quite a long trip to view it so were relieved to find everything as described. We were greeted with coffees and a relaxed approach which allowed us to make our decision in our time and without pressure. We are delighted with the car and Steve has been kind enough to answer a couple of queries we had once arriving home. Definitely recommend; a friendly and professional service. Thanks very much!

Paul 29/04/2024 Auto Trader

Helpful and professional service.

Most helpful and professional service, I have used Richard Nash in the past and I am delighted that the service continues to be of the highest standard.

Kevin Auto Trader 27/04/2024

Excellent customer service

Excellent customer service from start to finish Steve had the car ready for me it looked like new and Rose took me to get my car tax a very nice young lady and Paul was also very helpful I would have no problem in recommending Richard Nash for used cars

Lewis Auto Trader 26/04/2024

Patience is a virtue

Found the perfect car while on holiday so contacted Steve and reserved it. Both Steve and Paul were patient until we arrived home and were able to have the car delivered. Communications were professions and always ready to assist when required. Very positive experience. Well done guys!

Carol Auto Trader 16/04/2024

A really good sales experience.

Buying a new car is a big commitment, so we drove from Cambridge to Norwich after finally finding the car we wanted. The staff were really friendly, and didn't pressure us to buy any extras that we didn't want. They explained everything thoroughly, and did the paperwork efficiently and ensured that they had checked everything, and that we were happy with it. All bog-standard stuff, but they are just really really nice people and so professional, They went above and beyond to make this experience seamless. I would definitely go back and do business with them again.

Leigh Google 06/04/2024

Phoned Steve Allen up on Monday about a Renault Clio and asked a few questions he answered all the questions I made a offer on the car and arranged to travel down by train from the North East Steve picked me up from the station in the car and was able to have a test drive from start to finish I was a very good experience and I was on my way back home in my new car

Jodie Auto Trader 06/04/2024

Would highly recommend anybody to purchase their car from Richard Nash. Both Steve and Paul were first class in terms of customer service, extremely helpful and friendly. The process of part exchanging my car was stressful as my old car had major issues the morning of the day, I was due to collect.

Kingsley Google 03/04/2024

Many thanks to Luke and his colleagues for making my buying experience so pleasant and smooth. I got the train up from West Sussex and Luke kindly agreed to meet me at the station with the car I was interested in. It was good to chat with the team at Richard Nash whilst the paperwork was completed.

Martin Auto Trader 30/03/2024

Excellent service with a smile very informative & no pressure sales couldn’t do enough for us. Luke & Paul thanks. I definitely will recommend, our 1st time from buying a car from them & certainly would go there again.

Wendy Google 28/03/2024

Just bought a car from them and would recommend to anyone. Steve Allen and Paul were great to deal with- respectful, polite, friendly and no hard sales for extras. I had reserved the car but felt no pressure to buy it. It really was an easy and stress free experience.

David Auto Trader 27/03/2024

Friendly &relaxed showroom.

They have a wide range of good quality cars that are reasonably priced. It is a welcoming environment with ‘non pushy’ knowledgeable staff. There is no issue with allowing solo test drives of several vehicles. I was satisfied with my trade in allowance and they made every effort to meet my needs …

Paul Auto Trader 27/03/2024

Steve and Paul were very helpful, professional, and friendly,

Steve and Paul were very friendly, professional, helpful and honest. The car was as described and ready for me to collect at the agreed time, the finish and presentation of the vehicle was first class, thanks to all concerned at Richard Nash cars of Norwich.

Jane Trustpilot 28/02/2024

Great and Helpful Service

Love my new car, I bought a Peugeot 3008. Every person I dealt with from Luke who made sure I bought the best car for my budget and for the many jobs it has to do. Paul the manager who made sure it was going to be ready ASAP as my own car had died a sudden death. And the daredevil who takes you out on the test drive. No hard sell just helpful. I will return when I need to buy another car. Thanks for the great and helpful service.

Iain Google 24/02/2024

Hands-down the best car buying experience I've ever had.
From first contact with Steve to the communications back and forth over a number of weeks, nothing was too much trouble.
Questions answered professionally and full disclosure of all aspects of the car.
I travelled down from Fife, Scotland to get the car, and the time spent at the garage was excellent. Paul and the mechanic Sam made us feel welcome and addressed everything beyond our expectations.
Absolutely worth the 10+hour train journey down and the 6-hour drive back home.
Car is immaculate, superb history and my wife and I could not be any happier. Would do it again tomorrow if i needed to, without hesitation. Thank you to all the team!!

"Very well looked after" Forbes Car Dealer Reviews 21/02/2024

Phoned about car as I stay in North East Scotland. Asked about the car reserved it and drove down at the weekend to see it test drive and bought it . It was the kind of car I was looking for. Whe I arrived the sales team were very friendly couldn't be more helpful. Car was serviced had a new mot a years guarantee it was ready to go when I arrived. Everything went smoothly . Couldn't thank them enough . They looked after me very well .thank you to the sales team.

Laura Trustpilot 23/02/2024

Great experience With Richard Nash

Great experience with Richard Nash Cars. The process from looking at the car i wanted, test driving to buying/part exchanging was so smooth and simple. Luke was great and made the whole experience really easy. All the staff were lovely and welcoming and the service was great the whole way through.

Emma Trustpilot 20/02/2024

Highly Recommend, Incredible kind and Helpful

Really kind and helpful. Reasonable prices. I got messed around by another garage and quoted 3x more than what Richard Nash would do the same work for. Will forever be using Richard Nash from now on. Forever grateful for how well they have treated me.

Yvette Auto Trader 20/02/2024

Found buying from Richard Nash Cars a pleasant experience, even the dog was made to feel welcome. Steve was extremely helpful, informative and friendly with no pressure to buy. The rest of team were very friendly too. Great service!

David Auto Trader 14/02/2024

Personal service

A personal service, competitively priced, relaxed unpressured sales advice… a well established family business, I wouldn’t hesitate in recommending them or purchasing from them again.

Matt Auto Trader 09/02/2024

Highly recommended

Travelled from Devon for the right car. Helpful friendly staff and cars prepared to very high standard.

Rhianna Auto Trader 09/02/2024

Great experience, Luke and Paul are both very helpful and very friendly.

Gary Auto Trader 07/02/2024

Everything you want from a Dealership!

Excellent buying experience from start to finish, the Richard Nash team at Vulcan Road clearly understand the importance of customer service. Special mention to Luke and Paul who were both knowledgeable, courteous and helpful without pressurising for the sale. Everything you want from a dealership in terms of providing quality cars at a competitive market price, with open, honest and transparent discussion is delivered by Richard Nash. I would highly recommend you give the team a visit.

Eleanor Trustpilot 02/02/2024

New Car Purchase

I went to Richard Nash on 20/12/2023 in search of a new car. I was very much interested in the
Vauxhall Corsa Elite Nav Premium, in a lovely orange colour. I arrived after work and was greeted by Paul (Manager) and Luke (salesman) , who were both very friendly and kind , ensuring that I was in safe hands! From the moment I saw the car, I completely fell in love with it . After the test drive , I was given the rest of the day to think about it . The following day, i decided to go ahead with the car and informed Paul, I was able to take away the car the day before Christmas Eve. Definitely not a pushy company at all. Luke went over all the paperwork and was so supportive. I highly recommend you go to Richard Nash Cars, in search of your perfect newer car. Thank you so much ! :)

Graham Auto Trader 02/02/2024

Greeted by Paul, the best manager you could speak too, very helpful. He soon sorted out all the details for the car I brought Luke the salesman was very friendly, easy to talk too, make the whole process very easy.

India Auto Trader 02/02/2024

Luke is the best.

Luke was absolutely amazing. We were able to find a brilliant car and we were given just the right amount of support without being smothered (which was our experience at other places).

Sue Auto Trader 31/01/2024

Highly Recommend

Friendly and helpful salesmen, efficient service, straightforward pricing, clear options presented.

Peggy Auto Trader 31/01/2024

Everyone very helpful

Smooth, fast, everything was explained well. No over selling but helpful when asked specific questions.

Kelvin Auto Trader 31/01/2024

If looking for a car try these first.

Very professional, took time to explain everything to us and very friendly. Would highly

recommend the team.

Philip Auto Trader 31/01/2024

Great experience

Everything was good. Good range of cars available. Prices were very competitive and the service was great. I am very happy.

Katherine Auto Trader 31/01/2024

Very helpful, responsive and professional

Very helpful, responsive and professional. Knowledgeable about what I needed to know. Offered support after buying car which I may take up.

Emma Auto Trader 31/01/2024

Good customer service and kept updated. Great car.

Nick Auto Trader 31/01/2024

Superb experience

Not pressurised into a purchase, good rapport with Steve. From initial inquiry to collection was 3 days - can’t beat that.

Penny Trustpilot 30/01/2024

Never have I experienced such good customer care, we were welcomed and helped to buy our wonderful new car. Excellent sales, but never felt pressured or over sold. Luke was particularly helpful and all staff were so professional but so friendly. Will honestly rate them 10/10.

James Trustpilot 26/01/2024

Great place to buy a car

Easy and stress free process of buying a car with great people to deal with. Luke at the Vulcan Road site was incredibly knowledgeable and honest throughout the whole process and would recommend Richard Nash to anyone.

Lisa Trustpilot 23/01/2024

Fantastic and Family Friendly

Only a week after going to look at a car on the forecourt, today I drove away in my new car from Richard Nash. Luke, salesman of the year award having to deal with me and all my hiccups and being super patient. Super friendly and no hard sale, genuine and honest team of fantastic people. Paul, thanks for the doughnuts!

Ann Trustpilot 29/01/2024

Simply The Best!

In my late 70's i knew that i needed a smaller, automatic car to help my arthritic knees. Having never driven an automatic before this was a daunting prospect. However Luke gave us a lesson round the car park and patiently suggested what we needed. Paul explained our options, valued our car and put us at ease. There was no pressure and we felt these were people we could trust. I give 5 stars because the service and car were excellent. Thank you!

Abbie Trustpilot 27/12/2023

Highly Recommend.

I bought a Ford puma car from Luke, who was very friendly and experienced. He wasn't pushy and was very helpful throughout the process.

I had an issue with the car a week after I bought it so I rang up straight away, the team came straight out to look at the car and rectified it the same day, I was really thankful.
Highly recommend!!

Barbara Auto Trader 09/11/2023

Excellent Service

Bought a lovely car from the. nearly new site in Vulcan Road. I found the whole team very friendly and salesman Steve was very caring and knowledgeable. Extremely helpful with everything l ask. I definitely would recommend this company. Thank you to you all.

Francis Trustpilot 08/11/2023

Buying a car can be one of the most stressful and expensive experiences but Luke from sales @ Richard Nash cars made life so easy. Paul the manager was also brilliant.

A very professional company and great customer service. I don't normally take the time to leave reviews but i had to take the time to do this as they deserve it. Made my life easy, gave all information I needed to be able to make an informed decision. Thank you!

Sam Google 03/11/2023

Purchased a car from Luke (with some help from Paul) about a week ago and the whole experience was great! Really nice, honest, helpful dealership who helped me find a great car which I couldn't be happier with! Will definitely be sending friends and family their way!


Michelle Trustpilot 25/10/2023

AMAZING!! I brought my new car from Richard Nash today and I couldn't be happier! Steve was kind enough to collect me from the train station as I'm not local to Norwich - nothing was too much trouble!! The company's customer service was exemplary and I would recommend this garage to anyone! Thank you again to all the staff for making the whole experience exciting and seamless - I'm now a very happy driver!!

Sandeep Google 23/10/2023

We recently bought a car from Richard Nash. We had such a pleasant experience. We were driving down from very far away, so Luke made sure that all the paperwork and car was ready to go by the time we arrive there. He made sure that everything went smoothly. We also had a very lovely chat while waiting for the paperwork process. He even sorted our V5C paper driving down by himself to post office which was unlike our previous experience with big well known car dealer.
Overall a very pleasant experience with customer service, lovely new car, we would highly recommend.

Richard Trustpilot 19/09/2023

Excellent Quality Cars and Perfect Service

After searching around other local 'dealers' and finding their stock was poor with obvious though mostly hidden issues, it was a breath of fresh air to deal with Luke at Richard Nash.

I gave him around 10 minutes notice before turning up to inspect the car! He managed to get it valeted and ready to inspect, even offering the use of the ramp and torch if needed.

This is a firm that has nothing to hide, whilst others did not like me looking under the vehicle or having a very deep look, Luke actually egged me on!

There was no rush, no hard sell or even messing around; the car was ready to go same day, and has been an absolute joy to drive since.

Not only the best car I've ever bought, but also the very best experience.

John Trustpilot 11/09/2023


I have just bought a Subaru XV from Richard Nash Cars, the most recent of a number of cars I have bought from them over the years. Long term stalwart, Steve Allen, was as friendly, helpful and efficient as ever. The car was impressively prepared for collection, with everything there that should have been. I was not surprised, though that said it was very welcome after a bruising experience that I recently had with one of their main rivals. Some of us never learn!

Auto Trader 15/05/2023

Will definitely return!

Friendly, professional, good value for money, good advice given.
Premises excellent, clean, welcoming and plenty of parking space. Everything explained, seemed nothing was too much trouble Andrea. Love the car too!!!!

Highly Recommend.

This was the best experience I’ve ever had buying another car, Mark made everything easy and stress free. I won’t hesitate in recommending Richard Nash for buying a used car to my friends and family or anyone else for that matter. Highly Recommended.

D.G, April 2022, Mousehold Lane

110% Recommend.

Nothing is too much trouble. 110% recommended. Exceptional service in every avenue for 19 years. Would never recommend anyone else.

A.S, April 2022, Vulcan Road South

Great service.

My car was beautifully clean and prepared. Service was friendly and not pushy. Worth driving 100 miles for!

M.H, February 2022, Mousehold Lane

Excellent service. Have bought before and feel comfortable

Les was very meticulous with the way he treated us on our journey buying our new car. We were very happy with the way we were treated.

M.T, January 2022, Vulcan Road South

Found the perfect used car!

Found the perfect used car! The team went the extra mile and were all helpful in answering all my questions and I felt confident that I was getting a reliable car that met all of my needs. I’ve always found I can trust the team at Richard Nash Cars to help me find the right car

B.C, October 2021, Mousehold Lane

Highly Recommended!

We have bought several nearly new cars over the years from Richard Nash Cars, They are very easy to deal with and no hard sell. They excel at what they do, present very well prepared cars, provide a stress free environment to conduct the transaction and offer but don't push optional extras. During this purchase, I was very happy with the whole process, Steve and John did the paperwork, gave me a very fair part ex value while I drank as much of their coffee as I could! I would recommend that you look at a couple of the more 'traditional' dealers before going to Richard Nash, that way you will more easily see why I am a repeat customer.

Louise, October 2021, Vulcan Road

Great experience! Would definitely recommend

Brought my new car around a month ago (Mercedes) from Richard Nash Vulcan Road. Everyone I came in to contact with throughout the process genuinely cared about the service's they offer. Friendly, professional & informative throughout. Coming into the branch i had a few options in mind.. Steve helped me narrow it down and organised a test drive for me. He was knowledgeable and patient and once deciding on a car made the process simple and enjoyable. Great Experience! Would definitely recommend.

K.M, October 2021, Vulcan Road

Nothing was too much trouble

Well my wife bought a nearly new car from Richard Nash on Vulcan Road, Norwich. Steve Allen was the sales advisor we met and I must say he was the most helpful person I have met when purchasing a vehicle. He was not pushy, answered all our questions after test driving the car and when we couldn’t make up our mind , he told us to go and think about it and get back to him. We called back and went through a few more details and asked for some extra bits and pieces to be sorted and accepted the deal. The car had the preparations done and we picked it up a few days later. Nothing was too much trouble. He sorted all the paperwork for us. We were driving home in the new car which was absolutely stunning, found a small chip on the windscreen and called Steve, who arranged for a repair to be done at our home address at our convenience. Cannot praise the service we received enough and would highly recommend Richard Nash to anyone."

Mr and Mrs R, August 2021, Vulcan Road

Distance buying experience

Great service! I was travelling to see the car so required a detailed description together with photos. These were provided promptly, emails were answered, phone calls returned, customer service was provided at every stage of the buying process. The car was beautifully presented when I got there and Luke was attentive and easy to deal with. Highly recommended.

Mr M W, August 2021, Mousehold Lane

No dramas!

We bought a red VW Beetle convertible from Richard Nash Cars back in 2018. The service was fantastic, we love the car and Eammon the salesman was a super guy to deal with. We had a minor issue this year and needed to make a claim on the warranty. We contacted Eammon who resolved the issue quickly and efficiently, sorting a courtesy car for us as well. In his words, "no dramas"! I would have no hesitation in recommending Richard Nash Cars, great service, great cars and great hot chocolate!

Mr and Mrs Wells, August 2021

Professional and helpful

Les was very professional and helpful and made me feel at ease whist deciding upon my new car. He was very accommodating and not pushy at all in trying to get me to buy a car or any of the additional services on offer from Richard Nash. He was very knowledgeable and I would not hesitate in recommending or using Richard Nash in the future. Many thanks

Mrs J G, July 2021, Vulcan Road

Kind & Friendly

Just to say a quick thank you to the guys at Richard Nash motors on Vulcan road for their kind & friendly manner in dealing with my Suzuki car that l had serviced with them on Tuesday 29th Oct. 2019. Not only did they save me a good deal of money, from the time l bought my car from Les their attitude towards me as a customer was exceptional. Thank you guys. See you again

Mrs S Hughes, October 2019, Vulcan Road

Helpful and supportive

I would just like to say what a positive experience I had purchasing my Ford Kuga. From start to finish Steve Allen could not have been more helpful and supportive. Nothing was to much trouble and he made me feel completely at ease. Thanks Steve for all your help.

C. Davis, May 2019, Vulcan Road

All round pleasurable experience

An all round pleasurable...no hassle, no hard sell, car buying experience. I have only just driven away my new car today....chuffed to bits with it. I can honestly say that it has definitely been one of my better car car buying experiences. Thanks for the great customer service.

Mr C Manwaring , October 2018 , Vulcan Road

Highly Recommend Richard Nash

Purchased my first car from Richard Nash and would highly recommend their cars and customer service. After sales service was excellent too with nothing too much trouble. I love my new car and considering it’s four years old it’s immaculate. I was dreading looking for a new car but you and the team made it effortless and stress free with no “hard sell” which was very refreshing!

Mrs K M , April 2018 , Mousehold Lane

My car purchase experience

Would rate Richard Nash car centre first rate. I bought my latest car from the Vulcan Road site. The staff who I was dealing with were first class they answered all my questions and nothing was any problem. I was not under any pressure to buy, there was no rush to make my mind up and felt at ease all through the process. When I did buy the car I got all the aftercare e.g. was I happy with the car, any problems to call them. I felt they were not just selling a car to me but wanted me to enjoy my purchase. Anyone who wants to buy a car I would recommend Richard Nash for first choice.

Arthur M , March 2018 , Vulcan Road

Definitely visit

My family have all bought cars from Richard Nash (Mousehold). The staff are so friendly and helpful. They're not pushy at all and let you wander around until you need help. The new offices are lovely and warm with a drinks machine and comfy seating should you need to wait. J was very patient while I test drove different cars and asked LOADS of questions. I received a phone call this week to see if everything was OK and if I needed any more advice, which was really lovely. All of the staff have a lot of knowledge about the cars. Many thanks.

Ms K Edwards , January 2018 , Mousehold Lane

Excellent customer service at Richard Nash

Richard Nash were very helpful, organised and thorough and before I left with my shiny new car they were happy to show me where all the buttons are and how everything works.

Mrs Wilson , January 2018 , Mousehold Lane

"Amazing help, professional advice"

I am really pleased about my purchase and I would like to thank everyone for the amazing help, professional advice and especially for taking their time to do the great job for me.

Miss Pryjda , December 2017 , Mousehold Lane

Professional and Courteous.

I Found the Whole experience from start to finish to be enjoyable and felt under no pressure throughout , the Company were Courteous, considerate and treated me with respect. The Vehicle was , as promised, valeted and ready for the road and I would not hesitate to recommend Richard Nash Cars to anybody looking for a quality car and Service. Rog Norfolk

Rog , October 2017 , Mousehold Lane

Exemplary no pressure service

Exemplary service from Mark at Richard Nash Care Centre, Mousehold Lane, Norwich. Absolutely no pressure at all compared to other outlets. Would recommend this place to anyone and would look to buy from them in the future.

Graeme F , December 2017 , Mousehold Lane

New fiesta "very helpful staff"

It all went well from the first visit having a look around trying to decide which would be best for me, and very helpful staff and happy with my new car.

Mrs M Wells , December 2017 , Mousehold Lane

Feels like a new car

Very pleased with our recent purchase of a Ford Focus from Richard Nash Mousehold branch . Justin in sales was very helpful and friendly.

Mr & Mrs Durrant , December 2017 , Mousehold Lane

First class service! Highly recommended

Cannot speak highly enough of the people I dealt with at Richard Nash. I wanted a particular car for my wife for Xmas. They went out and found it for me and delivered it to our door with a big bow (made by one of the sales guys!) to our door on the 23rd. The car is four years old but is pristine. All issues were sorted (eg broken wing mirror) and it shone when delivered. It is hard to praise them highly enough. Highly recommended!

Mr R Duncan , December 2017 , Mousehold Lane

Excellent sales and after sales service

4 years ago I bought a Ford S-max from Richard Nash and subsequently took it back for servicing, mot etc. I was very pleased with the sale part/ex etc at that time and since have covered 66000 miles with only regular servicing at very reasonable prices with no other costs. Consequently I returned this week and traded in for a newer C-max. The part/ex and sale went as well as 4 years ago so I can can only assume that the after sales will be equally as good. I would recommend to anyone looking to buy a fairly new low mileage car.

Mr G M , March 2017 , Mousehold Lane

Once again, excellent service

The fifth car I have bought from Richard Nash over the years always excellent service and well prepared cars.

R E , March 2017 , Mousehold Lane

Best car buyer experience

I wouldn't normally write such a testimony but purchasing a car from your Nearly New Car Centre has been the best car-buyer experience I have had in 20 years of motoring. I wish to express my sincere thanks to Les for making this not simply a painless experience but a real pleasure. We wish you all the best for the future.

R. Pollard , February 2017 , Vulcan Road

Made to feel special

Our daughter bought her car from here and was made to feel really special. They even went to the trouble of putting a big pink bow on her car the day she picked it up. Thank you so much, it was such a nice touch.

G & D Goddall , May 2017 , Mousehold Lane

Purchase of Nearly New Car

Initially dealt with Jim Nash who kindly sent a video with commentary which true to his word the car was in excellent condition. After a long journey I arrived at Richard Nash and was greeted by Jim and the rest of his team who were all very pleasant and special thanks must go to the salesman Jake who looked after us well and allowed us to give the car a good test drive. I would highly recommend Richard Nash, thank you once again Jim for sending us the information on a bank holiday evening. Happy driving!

M. Thorn , May 2017 , Vulcan Road

What a great buying experience!

Personal friendly and professional service. Would thoroughly recommend to anyone. Total peace of mind when purchasing a car. When I collected my car, it looked just like a brand new one! Well done to all concerned.

Mr John H , April 2017 , Mousehold Lane

They listened to what I needed

The professionalism shown by Les and the Sales manager John (at Vulcan Road) was out of this world. From the moment I walked into the showroom they listened to what I needed and then found a car that suited my needs. I have to admit I am some what of a nervous buyer through previous experiences but I was put at ease from the start by Les and with the extra touches like tea and coffee and Les' professional manner the nervousness of dry mouth disappeared. Even though I am not bound by warranty etc to take my car back for services and when due MOT's, I will without doubt take my car back every year for its service etc. I was once told by a mechanic why pay thousands extra for the dealers when you can find a reputable garage near by selling the same car without the added on useless warranties. I think I have just found what he was talking about? Thank you Richard Nash Cars for making buying a car such a enjoyable experience again.

A. Mills , April 2017 , Vulcan Road

Beyond the call of duty

My partner and I receive such excellent service from the staff at Mousehold Lane that it had become normal but recently they have gone "beyond the call of duty" From Tim providing help and advice on the phone, most concerned that he wouldn't get out to help us to Duncan who actually came round on his day off to help start the car. We have always recommended family and friends to your company and will continue to do so because of Tim, Duncan and all the guys in the garage who provide a service second to none along with sympathetic attitude and empathy. From a very satisfied customer.

D Gaze , December 2016 , Drive In Service Centre

Absolute pleasure

May I just say it has been an absolute pleasure in dealing with you and your company. You made us both feel very welcome and I wanted you to have the sale! I am so excited…even got the seal of approval from my son …he was reading all the spec last night after he had driven us home. Happy days. Thank you again for all your help.

S. Hollingworth , July 2016 , Vulcan Road

No hesitation

My wife and I visited your sales centre on Mousehold Lane twice this week along with multiple other car sales establishments around Norwich. I just wanted to drop you a note to acknowledge how positive our experience was. The sales staff we spoke to were welcoming, knowledgeable and not pushy, the lot is well laid out and the cars being unlocked is really useful. Compared with the other sales establishments we visited around the city I'd certainly say our experience was most positive at your site. The only unfortunate thing is that the car we were there to view on our second visit had been sold the evening prior, we'll keep looking and should the right car appear on your list we'll have no hesitation in bringing our business to you.

T. Brown , June 2016 , Mousehold Lane

Two very satisfied customers

Dear Mr Molloy, I have now had the Merc A180 for 2 weeks and want you to know how pleased I am with the vehicle. I had so much pleasure from the Audi A3 for 9 years and it was sad to see it go, but luckily the A180 is really more suitable for us and Valerie does find it easier to get in and out of. A good buy! I was impressed with your showroom and even more when your service chap replaced the dipped bulb for free, thank you for arranging this. As Valerie has said "Mary Portas" would be proud of your business and service. Two very satisfied customers.

Mr & Mrs Woodrow , February 2016 , Rouen Road

The customer is important and valued

Thank you very much for your excellent service. I am really pleased with my Renault Megane. In these days of high pressure sales it is pleasing to come across a sales person-Steve Allen-and indeed a team where it is clear that the customer is important and valued. Thank you again.

R. Harding , January 2016 , Vulcan Road

A genuinely impressed customer

I am pleased to see that Richard Nash car sales has built its business on sound customer service principles as well as employing quality staff. So many car sales operators are only really trying to sell finance and add ons and whilst it was helpful to have this explained I was not dropped like a stone when I explained I had saved up and wished to buy the car out right. Thanks John.

C. Harvey , November 2015 , Mousehold Lane

The only place to go

Many thanks to Tim, I part exchanged my car yesterday, and he was a great guy and very professional, when my husband does the same with his car this is the only place we would come to.

J. Hyde, May 2015 , Mousehold Lane

Helpful and courteous

We have just purchased a car from your Mousehold Lane branch, and we were dealt with by Jason who we found to be the most helpful and courteous individual. We thought he went beyond what we would have expected to help get what we wanted. The service we got from him both before and after the purchase was excellent and we feel that we should let you know we both feel he is a credit to Richard Nash.

Mr & Mrs R Bryant , August 2015 , Mousehold Lane


100% satisfied in every way, thank you

Mr Wiseman , August 2015 , Vulcan Road

Very pleased

I thought I would let you know how very pleased I was with my experience when I purchased my car. Les was brilliant and is a credit to your company, I will absolutely come back to you for my next car.

Mr R Flowerday , November 2014 , Vulcan Road

Feels like a new car!

Just want to say thanks for your servicing of my Fiesta last week at Mousehold Lane. Not sure all that's involved in this service, but the brakes are infinitely better, the car is much quieter and the MPG has improved. In short, it feels like a new car again! Thanks again

Brian , April 2014 , Mousehold Lane

Highly recommended

I would like to take this opportunity to thank you for the high level standard of customer service you provided to me before , during and after the process of buying this car from your department (Richard Nash). You were very positive , you explained things clearly and adjust yourself to customer service needs which gave me the full confidence in buying this vehicle and as a result I will highly recommend others to your service and to do business with Richard Nash group with confidence in future . Many Thanks

G.Govinden , September 2014 , Vulcan Road

Great to do business with

Having purchased many cars over a very long period of time from Richard Nash Cars, we have gained both trust and a friendship over the years which has been invaluable as both my partner and I travel and use our car everyday both for work and long distance, so both a reliable and car and after sales service has to come top of our shopping list. The staff at the Rouen Road City branch have always been there for us at short notice and are always put themselves out to accommodate us before we set off on long trips to check the car over and top up any fluids as part of there after sales service. We always buy knowing we will have years of trouble free motoring. When looking to change cars, as I often do, we always get the best deal as part exchange because we look after our cars as Richard Nash look after us. Great to do business with and would 110% recommend them. Happy Motoring

Colin & Val, Norwich , Rouen Road

VERY pleased with my purchase....

Normally I don't enjoy the experience of buying a new car because of all the hassle you have to go through with part exchange and trying to get a fair price for your exchange car. Richard Nash were brilliant, and you were never felt to be under any pressure. I got a very fair price for my car and I am VERY pleased with my purchase. I can not praise them enough and I will go back to them when I need to change again. Great customer service . I dealt with Steve who was more than helpful.

R. Pilch , March 2014 , Vulcan Road