Nothing was too much trouble
Well my wife bought a nearly new car from Richard Nash on Vulcan Road, Norwich. Steve Allen was the sales advisor we met and I must say he was the most helpful person I have met when purchasing a vehicle. He was not pushy, answered all our questions after test driving the car and when we couldn’t make up our mind , he told us to go and think about it and get back to him. We called back and went through a few more details and asked for some extra bits and pieces to be sorted and accepted the deal. The car had the preparations done and we picked it up a few days later. Nothing was too much trouble. He sorted all the paperwork for us. We were driving home in the new car which was absolutely stunning, found a small chip on the windscreen and called Steve, who arranged for a repair to be done at our home address at our convenience. Cannot praise the service we received enough and would highly recommend Richard Nash to anyone."
Mr and Mrs R, August 2021, Vulcan Road
Distance buying experience
Great service! I was travelling to see the car so required a detailed description together with photos. These were provided promptly, emails were answered, phone calls returned, customer service was provided at every stage of the buying process. The car was beautifully presented when I got there and Luke was attentive and easy to deal with. Highly recommended.
Mr M W, August 2021, Mousehold Lane
We bought a red VW Beetle convertible from Richard Nash Cars back in 2018. The service was fantastic, we love the car and Eammon the salesman was a super guy to deal with. We had a minor issue this year and needed to make a claim on the warranty. We contacted Eammon who resolved the issue quickly and efficiently, sorting a courtesy car for us as well. In his words, "no dramas"! I would have no hesitation in recommending Richard Nash Cars, great service, great cars and great hot chocolate!
Mr and Mrs Wells, August 2021
Professional and helpful
Les was very professional and helpful and made me feel at ease whist deciding upon my new car. He was very accommodating and not pushy at all in trying to get me to buy a car or any of the additional services on offer from Richard Nash. He was very knowledgeable and I would not hesitate in recommending or using Richard Nash in the future. Many thanks
Mrs J G, July 2021, Vulcan Road
Kind & Friendly
Just to say a quick thank you to the guys at Richard Nash motors on Vulcan road for their kind & friendly manner in dealing with my Suzuki car that l had serviced with them on Tuesday 29th Oct. 2019. Not only did they save me a good deal of money, from the time l bought my car from Les their attitude towards me as a customer was exceptional. Thank you guys. See you again
Mrs S Hughes, October 2019, Vulcan Road
Helpful and supportive
I would just like to say what a positive experience I had purchasing my Ford Kuga. From start to finish Steve Allen could not have been more helpful and supportive. Nothing was to much trouble and he made me feel completely at ease. Thanks Steve for all your help.
Clair Davis, 28 May 2019, Vulcan Road
All round pleasurable experience
An all round pleasurable...no hassle,no hard sell,car buying experience. I have only just driven away my new car today....chuffed to bits with it. I can honestly say that it has definitely been one of my better car car buying experiences. Thanks for the great customer service.
Mr C Manwaring , 07 October 2018 , Vulcan Road
Easy way to buy
A very easy way to buy a car many thanks to Mark and team, I am really enjoying my upgraded Mini.
A Kemp, Norwich , 10 July 2018 , Mousehold Lane
Highly Recommend Richard Nash
Purchased my first car from Richard Nash and would highly recommend their cars and customer service. After sales service was excellent too with nothing too much trouble. I love my new car and considering it’s four years old it’s immaculate. I was dreading looking for a new car but you and the team made it effortless and stress free with no “hard sell” which was very refreshing!
By Mrs K M , 28 April 2018 , Mousehold Lane
My car purchase experience
Would rate Richard Nash car centre first rate. I bought my latest car from the Vulcan Road site. The staff who I was dealing with were first class they answered all my questions and nothing was any problem. I was not under any pressure to buy, there was no rush to make my mind up and felt at ease all through the process. When I did buy the car I got all the aftercare e.g. was I happy with the car, any problems to call them. I felt they were not just selling a car to me but wanted me to enjoy my purchase. Anyone who wants to buy a car I would recommend Richard Nash for first choice.
Arthur M , 22 March 2018 , Vulcan Road
Best experience ever
One of the smoothest and easiest car purchases ever. Would definitely recommend and go back when I am ready to change again.
Mrs M F , 09 January 2018 , Mousehold Lane
My family have all bought cars from Richard Nash (Mousehold). The staff are so friendly and helpful. They're not pushy at all and let you wander around until you need help. The new offices are lovely and warm with a drinks machine and comfy seating should you need to wait. J was very patient while I test drove different cars and asked LOADS of questions. I received a phone call this week to see if everything was OK and if I needed any more advice, which was really lovely. All of the staff have a lot of knowledge about the cars. Many thanks.
Ms K Edwards , 04 January 2018 , Mousehold Lane
Excellent customer service at Richard Nash
Richard Nash were very helpful, organised and thorough and before I left with my shiny new car they were happy to show me where all the buttons are and how everything works.
Mrs Wilson , 03 January 2018 , Mousehold Lane
"Amazing help, professional advice"
I am really pleased about my purchase and I would like to thank everyone for the amazing help, professional advice and especially for taking their time to do the great job for me.
Miss M Pryjda , 29 December 2017 , Mousehold Lane
Professional and Courteous.
I Found the Whole experience from start to finish to be enjoyable and felt under no pressure throughout , the Company were Courteous, considerate and treated me with respect. The Vehicle was , as promised, valeted and ready for the road and I would not hesitate to recommend Richard Nash Cars to anybody looking for a quality car and Service. Rog Norfolk
Rog , 30 October 2017 , Mousehold Lane
Exemplary no pressure service
Exemplary service from Mark at Richard Nash Care Centre, Mousehold Lane, Norwich. Absolutely no pressure at all compared to other outlets. Would recommend this place to anyone and would look to buy from them in the future.
Graeme F , 01 December 2017 , Mousehold Lane
New fiesta "very helpful staff"
It all went well from the first visit having a look around trying to decide which would be best for me, and very helpful staff and happy with my new car.
Mrs M Wells , 01 December 2017 , Mousehold Lane
We are very happy with the car
First class service. No complaints.The salesman was very professional
M Burdett , 01 December 2017 , Mousehold Lane
Feels like a new car
Very pleased with our recent purchase of a Ford Focus from Richard Nash Mousehold branch . Justin in sales was very helpful and friendly.
Mr & Mrs Durrant , 03 December 2017 , Mousehold Lane
First class service! Highly recommended
Cannot speak highly enough of the people I dealt with at Richard Nash. I wanted a particular car for my wife for Xmas. They went out and found it for me and delivered it to our door with a big bow (made by one of the sales guys!) to our door on the 23rd. The car is four years old but is pristine. All issues were sorted (eg broken wing mirror) and it shone when delivered. It is hard to praise them highly enough. Highly recommended!
Mr R Duncan , 28 December 2017 , Mousehold Lane
A note from Evelyn & Michael
Justin, Thank you for your kindness and help. Best Wishes Evelyn & Michael Trew
Mr & Mrs Trew , 05 December 2017 , Mousehold Lane
Knowledgeable, friendly and no pressure.
Very knowledgable. Relaxed and friendly. No pressure. Excellent customer service and after sales care.
Mrs C S , 20 May 2017 , Mousehold Lane
Excellent sales and after sales service
4 years ago I bought a Ford S-max from Richard Nash and subsequently took it back for servicing, mot etc. I was very pleased with the sale part/ex etc at that time and since have covered 66000 miles with only regular servicing at very reasonable prices with no other costs. Consequently I returned this week and traded in for a newer C-max. The part/ex and sale went as well as 4 years ago so I can can only assume that the after sales will be equally as good. I would recommend to anyone looking to buy a fairly new low mileage car.
MR G M , 31 March 2017 , Mousehold Lane
Oonce again excellent service
The fifth car I have bought from Richard Nash over the years always excellent service and well prepared cars.
R E , 15 March 2017 , Mousehold Lane
Best car buyer experience
I wouldn't normally write such a testimony but purchasing a car from your Nearly New Car Centre has been the best car-buyer experience I have had in 20 years of motoring. I wish to express my sincere thanks to Les for making this not simply a painless experience but a real pleasure. We wish you all the best for the future.
Russ Pollard , 07 February 2017 , Vulcan Road
Made to feel special
Our daughter bought her car from here and was made to feel really special. They even went to the trouble of putting a big pink bow on her car the day she picked it up. Thank you so much, it was such a nice touch.
Gayle & Darren Goddall , 28 May 2017 , Mousehold Lane
Purchase of Nearly New Car
Initially dealt with Jim Nash who kindly sent a video with commentary which true to his word the car was in excellent condition. After a long journey I arrived at Richard Nash and was greeted by Jim and the rest of his team who were all very pleasant and special thanks must go to the salesman Jake who looked after us well and allowed us to give the car a good test drive. I would highly recommend Richard Nash, thank you once again Jim for sending us the information on a bank holiday evening. Happy driving!
Martyn Thorn , 13 May 2017 , Vulcan Road
What a great buying experience!
Personal friendly and professional service. Would throughly recommend to anyone. Total peace of mind when purchasing a car. When I collected my car, it looked just like a brand new one! Well done to all concerned.
Mr John H , 01 April 2017 , Mousehold Lane
Beautiful cars open for you to sit in.
After our initial visit we left details of the sort of thing we were looking for. Even though we had not been contacted we made a return visit and were very pleased with what was available and the time to ask questions, take advice without any pressure. I was given the opportunity to drive the vehicle we eventually chose. The purchasing process was very thorough and the salesman has since phoned us to check all is well.
Mrs S Hollingsworth , 27 April 2017 , Mousehold Lane
Couldn't fault them. Excellent!!
Superb customer service. Excellent knowledge of their cars and they don't force products down your throat like salesmen usually do. Highly recommend anyone to pay them a visit. Be sure to ask for Justin!
Mr A McSweeney , 27 April 2017 , Mousehold Lane
They listened to what I needed
The professionalism shown by Les and the Sales manager Johny (at Vulcan Road ) was out of this world. From the moment I walked into the showroom they listened to what I needed and then found a car that suited my needs. I have to admit I am some what of a nervous buyer through previous experiences but I was put at ease from the start by Les and with the extra touches like tea and coffee and Les's professional manner the nervousness of dry mouth disappeared. Even though I am not bound by warranty etc to take my car back for services and when due MOT's, I will without doubt take my car back every year for its service etc. I was once told by a mechanic why pay thousands extra for the dealers when you can find a reputable garage near by selling the same car without the added on useless warranties. I think I have just found what he was talking about? Thank you Richard Nash Cars for making buying a car such a enjoyable experience again.
Adrian Mills , 13 April 2017 , Vulcan Road
Beyond the call of duty
My partner and I receive such excellent service from the staff at Mousehold Lane that it had become normal but recently they have gone "beyond the call of duty" From Tim providing help and advice on the phone, most concerned that he wouldn't get out to help us to Duncan who actually came round on his day off to help start the car. We have always recommended family and friends to your company and will continue to do so because of Tim Duncan and all the guys in the garage who provide a service second to none along with sympathetic attitude and empathy. From a very satisfied customer.
D Gaze , 08 December 2016 , Drive In Service Centre
May I just say it has been an absolute pleasure in dealing with you and your company. You made us both feel very welcome and I wanted you to have the sale! I am so excited…even got the seal of approval from my son …he was reading all the spec last night after he had driven us home. Happy days. Thank you again for all your help.
Susan Hollingworth , 01 July 2016 , Vulcan Road
My wife and I visited your sales centre on Mousehold Lane twice this week along with multiple other car sales establishments around Norwich. I just wanted to drop you a note to acknowledge how positive our experience was. The sales staff we spoke to were welcoming, knowledgeable and not pushy, the lot is well laid out and the cars being unlocked is really useful. Compared with the other sales establishments we visited around the city I'd certainly say our experience was most positive at your site. The only unfortunate thing is that the car we were there to view on our second visit had been sold the evening prior, we'll keep looking and should the right car appear on your list we'll have no hesitation in bringing our business to you.
Tim Brown , 14 June 2016 , Mousehold Lane
Two very satisfied customers
Dear Mr Molloy, I have now had the Merc A180 for 2 weeks and want you to know how pleased I am with the vehicle. I had so much pleasure from the Audi A3 for 9 years and it was sad to see it go, but luckily the A180 is really more suitable for us and Valerie does find it easier to get in and out of. A good buy! I was impressed with your showroom and even more when your service chap replaced the dipped bulb for free, thank you for arranging this. As Valerie has said "Mary Portas" would be proud of your business and service. Two very satisfied customers
Peter & Valerie Woodrow , 19 February 2016 , Rouen Road
Easy and uncomplicated
Tim, Many thanks for making purchasing the Nissan easy & uncomplicated. I've never bought a car on my own before so your patience was appreciated. Thank you for keeping Sophie occupied too.
Jo Robson & Sophie , 21 July 2015 , The Drive In
The customer is important and valued
Thank you very much for your excellent service. I am really pleased with my Renault Megane. In these days of high pressure sales it is pleasing to come across a sales person-Steve Allen-and indeed a team where it is clear that the customer is important and valued. Thank you again.
Rob Harding , 06 January 2016 , Vulcan Road
I feel I must comment on the service of your salesman Aaron recently. He must be commended on his outstanding service throughout the process (and after, with his follow up phone call to ensure all was well). Indeed this same high standard has been maintained for a year or so, and our visits and deliberations over choosing a car could well have been misconstrued as "timewasting". It is difficult to see how Aaron could have been any more helpfull and accommodating, whilst still showing that he had your company's interest in mind - very professional.
Philip & Patricia Sharpe , 11 October 2015 , Vulcan Road
A genuinely impressed customer
I am pleased to see that Richard Nash car sales has built its business on sound customer service principles as well as employing quality staff. So many car sales operators are only really trying to sell finance and add ons and whilst it was helpful to have this explained I was not dropped like a stone when I explained I had saved up and wished to buy the car out right. Thanks John.
Chris Harvey , 14 November 2015 , The Drive In
The only place to go
Many thanks to Tim , I part exchanged my car yesterday, and he was a great guy and very professional, when my husband does the same with his car this is the only place we would come to.
Joan Hyde, West Norfolk , 30 May 2015 , The Drive In
Helpful and courteous
We have just purchased a car from your Mousehold Lane branch, and we were dealt with by Jason Betts who we found to be the most helpful and courteous individual. We thought he went beyond what we would have expected to help get what we wanted. The service we got from him both before and after the purchase was excellent and we feel that we should let you know we both feel he is a credit to Richard Nash.
Mr & Mrs R Bryant , 31 August 2015 , Mousehold Lane
100% satisfied in every way, thank you
Mr Wiseman , 26 August 2015 , Vulcan Rd
Very friendly and helpful, a good experience thanks
Mr Groom , 27 August 2015 , Vulcan Rd
I thought I would let you know how very pleased I was with my experience when I purchased my car. Les was brilliant and is a credit to your company, I will absolutely come back to you for my next car.
Mr R Flowerday , 12 November 2014 , Vulcan Road
Feels like a new car!
Just want to say thanks for your servicing of my Fiesta last week at Mousehold Lane. Not sure all that's involved in this service, but the brakes are infinitely better, the car is much quieter and the MPG has improved. In short, it feels like a new car again! Thanks again
Brian , 02 April 2014 , Mousehold Lane
I would like to take this opportunity to thank you for the high level standard of customer service you provided to me before , during and after the process of buying this car from your department (Richard Nash). You were very positive , you explained things clearly and adjust yourself to customer service needs which gave me the full confidence in buying this vehicle and as a result I will highly recommend others to your service and to do business with Richard Nash group with confidence in future . Many Thanks
Ganesh Govinden , 10 September 2014 , Vulcan Road
Great to do business with
Having purchased many cars over a very long period of time from Richard Nash Cars, we have gained both trust and a friendship over the years which has been invaluable as both my partner and I travel and use our car everyday both for work and long distance, so both a reliable and car and after sales service has to come top of our shopping list. The staff at the Rouen Road City branch have always been there for us at short notice and are always put themselves out to accomodate us before we set off on long trips to check the car over and top up any fluids as part of there after sales service. We always buy knowing we will have years of trouble free motoring. When looking to change cars, as I often do, we always get the best deal as part exchange because we look after our cars as Richard Nash look after us. Great to do business with and would 110% recommend them. Happy Motoring
Colin & Val Norwich , Rouen Road
VERY pleased with my purchase....
Normally I don't enjoy the experience of buying a new car because of all the hassle you have to go through with part exchange and trying to get a fair price for your exchange car. Richard Nash were brilliant, and you were never felt to be under any pressure. I got a very fair price for my car and I am VERY pleased with my purchase. I can not praise them enough and I will go back to them when I need to change again. Great customer service . I dealt with Steve who was more than helpful.
R. Pilch , 31 March 2014 , Vulcan Road
This is a very friendly, helpful and reasonably priced garage
I had an MOT & Service undertaken. When it was booked in, I asked for a 1st appointment. The MOT was completed within the hour, followed by the service & well within the timescale requested. I also received a lovely call to tell me when it was ready.
Very helpful ...
Very helpful, genuine and approachable staff
Nearly New Centre
Likely to purchase from them again ...
Our experience here has been very satisfactory and I would be most likely to purchase from them again the future
Consistently helpful service ...
Consistently helpful service with clear explanations of work undertaken. I would definitely recommend